Solve your customer/Guest Relationship Management Challenges with iRFID!

• Personalizes customer service for your highly valued patrons.
  
• Higher visibility of service levels for premier customer.
  
• Minimizes wait time for your premier customer.
  
• Reports allow you to evaluate how long it took for the customer to complete transactions.
  
•  Better control over your customer relationship management operation.
  
• The system will yield happier customer.
  

For industries such as hospitality, banking and retail, premier customers have expectations for the personalized service they received and the competition to provide services to these highly valued customers is increasing.

It is important to go above and beyond the norm to maintain a high level of service to these premier customers.

iRFID’s Premier Customer/ Guest Tracking Solution helps you provide prompt and personalized service to these special customers without requiring them to identify themselves. The system automatically detects the arrival of a premier customer and immediately alerts designated customer relationship personnel via pop-up screen, SMS or Email, who will personally great the customer as he or she walks in. The alert will provide customer name. Account ID, Photo, time of history, recent transactions and any other relevant information.

Strategically placed RFID readers throughout the property can monitor the location of the customer while they are inside the factory.

Features

• No restrictions on how the customer can carry or store the card. The card could be inside a wallet, purse, pocket or anywhere else.
  
• As a customer arrives at the door, a pop up screen will alert designated personnel of his/her arrival.
  
• As a customer departs, his/her exit time will be capture by the system.
  
• Customized reports provide vital information such as each customers total time spent at the factory.